TERMS AND CONDITIONS
The term 'The Lampshade Lady' or 'us' or 'we' refers to the owner of the website whose registered office is 47 Avocet Way, Finberry, Ashford, Kent TN25 7FR. The Lampshade Lady Limited is a company registered in England and Wales, the company registration number is 10755280. The term 'you' refers to the customer or user or viewer of this website.
We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we will try to resolve it as soon as possible, and if we spot that an error has affected your order we will do our best to let you know.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.
All our lampshades are handmade to order, taking lots of time and skill. To avoid any disappointment please ensure you order the correct shape, size, fabric, lining, fitting etc. If you require any guidance, please do not hesitate to contact us. All handmade fabric lampshades, re-covered lampshades or lampshades purchased from us are non-refundable / non-returnable as they are all specially made to your order.
Studio (in-person) orders: You will be given a written quotation, please check this before confirming your order. Unless otherwise agreed a deposit of 75% is required at the time of placing the order; once payment has been made the order cannot be cancelled. The balance of 25% is due on collection. Some customers select trimmings after placing an order, the price of such trimmings or any other extras will be added to the balance due at the time of collection.
Online orders: All online sales are final. It is your responsibility to ensure the products ordered are suitable for the use you intend. The Lampshade Lady does not accept liability to replace incorrect or unsuitable orders. Your order counts as an offer to purchase goods from us.
-using the lampshade builder: after placing your order, you will receive an Order Acknowledgement email which contains details of the product(s) you have ordered, the total cost of the order including delivery and an order number. You will receive a second email to confirm the estimated delivery date. Prior to work commencing all such orders are paid in full via the online payment methods. Taking payment does not mean we have accepted your order and we reserve the right, at our discretion and without the need to give reasons, not to accept it. If for any reason we are unable to accept your order we will let you know as soon as reasonably possible and provide you with a full refund within 14 days.
-using the bespoke requirements method: all orders made subsequent to acceptance of such quotation are paid in full via electronic transfer to our bank. We will purchase materials required to complete your order after receipt of payment. Lead times vary throughout the year- please enquire at the time of ordering.
Re-lining and re-covering: We are happy to re-cover and/or re-line you own lampshade / frame(s) and these may be brought / sent to us in order that we may prepare a quotation.
Shipping: All products are shipped from our premises at Bilting Farm Business Centre, near Ashford in Kent. The prices quoted are for next working-day delivery to most mainland GB destinations (details are available on request).
Fabric samples / stock cuttings: Fabric samples are available on request. Fabric samples give a good indication of colour but are not guaranteed to be an exact match to the fabric that will be used to make your lampshade(s). If you require a specific match please ask for a stock cutting (this will be cut from the suppliers' existing stock and will be reserved for you for up to 7 days).
Silk: Silk is the most luxurious fibre in the world. The weaving and knitting of silk fabric may contain slubs, uneven threads and other minor variations and irregularities: these are characteristics of fine silk yarn and should not be treated as defects. Care must be taken to ensure silk does not come into contact with liquids as they will leave a stain / watermark. Further some silk qualities and colours may be susceptible to colour leaching if they get wet and abrasion if rubbed against sharp objects. Some shades of silk may be prone to fading after prolonged exposure to sunlight.
Customer’s own material (COM): If you choose and supply fabric(s) or wallpaper(s) to us, for use in your commission(s), this is known as COM. We receive COM on the understanding that it is in new, usable condition, without imperfections or creases and is suitable for use in the making of the lampshade(s) you have commissioned. Should we subsequently discover the COM is damaged or imperfect we will notify you as soon as we become aware of this: we do not accept liability for any such damage or imperfections. If the fabric is or has been folded we will charge for the time taken to iron out the creases / folds to the best of our ability - please be aware some fabrics will remain creased despite our best efforts and it is for this reason we ask that you ensure you ask you / your supplier to send all materials to us on a tube. We reserve the right to decline to make lampshades using COM if it is not suitable for the lampshade you have commissioned or if it is in an unsuitable condition. We do not accept liability for COM being lost or damaged when in transit to us.
Pricing errors: If an incorrect quotation, listing or order confirmation is given at an incorrect price due to a technical, administrative or other reason, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details we reserve the right to refuse the order whether or not the order funds are received by electronic transfer, credit or debit card. In this instance we will refund the charge in the same manner.
Damages and returns for distance selling: Because all our products are made to measure to your specific measurements and requirements, they cannot be resold and are not subject to the Distance Selling Regulations. It is vital, therefore, that you check order details before confirming your order with us as our products are non-returnable unless received damaged. If an item is damaged in transit it will be replaced if we have organised the delivery. If you receive the wrong product (or goods are missing) we will endeavour to rectify the issue as soon as possible by sending a replacement (or additional goods). Please notify us within three working days of receipt if any goods are damaged, wrong or missing. In the event of damage please include photographs of the damaged packaging and the damaged item. We will advise you if we require you to return damaged goods to us. Refunds will not be authorised in any circumstances.
Damages and returns for items collected from The Lampshade Lady: You will be required to inspect lampshades before taking them from the premises; in the unlikely event there is a defect it must be identified before the lampshade leaves the premises in order than any remedial work can be carried out. No lampshade will be taken from the premises unless it is deemed to be in immaculate and agreeably acceptable condition (unless it is sold as shop soiled or a sale item). Before leaving the premises the lampshades will be wrapped in protective plastic sheeting: please ensure the lampshades do not get wet or damaged as we accept no liability for any damage caused when the lampshades have left our premises, whether in transit or thereafter.
Liability: The Lampshade Lady does not accept liability for any loss or damage of any products you send (or anyone instructed by you to send) to us and recommend all such products are insured and tracked when sent to us.
Storage Fee: Our premises are small and we reserve the right to charge a storage fee of £5.00 per lampshade, per week, for any lampshade left with us / sent to us that we are unable to work on due to the customer’s failure to carry out their obligations within a reasonable time-frame. The storage fee will be applied in situations including but not limited to failure to respond to quotation; failure to make payment (of deposit or in full); failure to supply COM; failure to properly communicate with the company in a timely manner; failure to collect in a timely manner. If the storage fee is not paid we reserve the right to dispose of the lampshade(s).
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us: this material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.